PRIMARY PURPOSE OF THE JOB
Support structure to the Business Manager and Strategic Account Manager to ultimately support the Platinum and Gold Clients.
o Drive of Profile initiatives
o Drive resolution on behalf of Business Manager and Strategic Manager
o Implementation, Event and Administrative support to Business Manager and Strategic Account Manager
o Management of Debtors Info Mobatch
o Management of Rennies and Client Preferred Setups
o SelfService Reporting Platform
o Requests from Reporting Team
o Financial Export Files
o AirPlus Setup Form
o CODS & Reason Codes Management
o Survey Creation
o Client Setup Support during Implementations
o Facilitation of client queries, resolution/escalation
o Supplier Relationship and Obtaining of negotiated deal documents
o Checking of data before sharing with BMs/Strats
o Market and Industry research
o Client Communication Management
o Client Marketing Management
o Social Media Management
o Supplier Fund Management
o Management of promotional items inventory
o Flagging of potential opportunities
o SME Training of Basic Travelyzer Product
o Fee Renewal process
o Management of 2-level fee waiver & 3 month no fee processes
o Apply THINK WITH GOOGLE
o Management of Debtors Info Mobatch
o Benchmarking Exercise
o Document Storage
o Understanding of Invoiced vs Voucher data
o One divisional shadowing per month
o Profile Management Info Gather
asap
market related
Qualification:
QUALIFICATIONS AND EXPERIENCE
Grade 12 (non-negotiable)
National Diploma and/or B Degree (advantageous)
Proficiency in MS Word, Excel and PowerPoint
1 – 2 years travel industry experience (non-negotiable)
Gauteng
Johannesburg
Rennies Travel would like to appoint a Client Support Specialist x 2 in CLIENT SUPPORT, Braamfontein Johannesburg.
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
- Integrity
- Passion
- Innovation
- Inclusivity
- Accountability
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Liezl Brouckaert at Liezl.Brouckaert@renniestravel.com
NB: This appointment will be made in accordance with our commitment to Employment Equity.
Liezl Brouckaert