Job Description
JOB PURPOSE
The main objective of this role is to provide information, advice and booking services directly to the public whilst delivering service excellence and positively promoting the Company brand. This is achieved through exceeding the client’s expectations thereby creating long term relationships, fostering mutually beneficial relationships with suppliers and offering customers the best deals most suited to their needs.
Key responsibilities and accountabilities:
- Answer telephone in 3 rings in a clear and friendly voice.
- Be ready to assist or acknowledge all walk-in clients with a pleasant demeanour.
- Ascertain client’s needs and advise suitable products and services.
- Prepare and process quotes within time frame set by company (2 hours for domestic, 24 hours for international and packages).
- Follow up on all quotes within 3 days.
- Build relationship with client to ensure repeat business.
- Liaise with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
- Collect payment from clients while adhering to Company policy on form of payment and payment procedures.
- Ensure all necessary documentation is issued within allocated time.
- Make certain the conditions of travel are clearly stated on the itinerary.
- Ensure that the client is aware of HTS, and suppliers’, Terms and Conditions.
- Confirm that the client has signed the Insurance Waiver document.
- Ensure that the Check List is completed and kept on file.
- Assist with changes to travel arrangements and bookings where necessary.
- Manage and control own queues.
- Follow up with each client after their trip for feedback on services provided.
- Assist other consultants when required.
- Check news on computer daily for updated knowledge and changes (TI).
- Ensure technical & product knowledge is updated regularly.
- Update and gain destination & product knowledge through educationals.
- Attend industry workshops regularly.
- Arrange collection or delivery of travel documentation.
- Attach client itineraries to client file and client travel document.
- Report technical faults to IT department of Amadeus.
- General administration.
- Ordering and maintaining displays of promotional material
- Remain flexible to the wider business needs of the company by rendering assistance for ad hoc projects and duties as required.
Availability
Immediate
Salary
R10k neg. Increase after 3 mths
Required Qualifications
Qualification:
Knowledge, Skills, Experience & Attributes
- Matric/Word/Excel/Amadeus
- Travel experience (either personal or professional)
- Good geography, destination and product knowledge is preferable
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate
- Attention to detail
- Ability to excel under pressure
- Excellent organizational skills
- Strong sales focus
- Team player
Location
Gauteng
Sandton
General Details
Key Measures
- 360 degree Performance Appraisals with line manager, clients and suppliers
- Achieving sales targets
Application details
Carol Thornton
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