Job Description
The main objective of this role is to provide information, advice and booking services directly to our clients whilst delivering service excellence and positively promoting the Company brand. This is achieved through exceeding the client’s expectations thereby creating long term relationships, fostering mutually beneficial relationships with suppliers and offering customers the best deals most suited to their needs.
- Answer telephone in 3 rings in a clear and friendly voice.
- Be ready to assist or acknowledge all clients with a pleasant demeanour.
- Be ready to assist your colleague’s clients with the same respect and pleasant demeanour as you would your own.
- Ascertain client’s needs and advise suitable products and services.
- Follow up on all quotes within 24 hours.
- Liaise with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding car parking, car hire, transfers, accommodation, excursions and any other travel related services.
- Process clients booking including any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted, for example hotel cancellation policies.
- Collect payment from clients while adhering to Company policy on form of payment and payment procedures.
- Ensure all necessary documentation is issued within allocated time.
- Make certain the conditions of travel are clearly stated on the itinerary.
- Ensure that the client is aware of Club Travel, and suppliers’, Terms and Conditions.
- Ensure that the Check List is completed and kept on file.
- Assist with changes to travel arrangements and bookings where necessary.
Availability
Immediately
Required Qualifications
Qualification:
- Travel experience (either personal or professional)
- Minimum of 1 years corporate consulting experience
- Proficient in Galileo
- Good geography, destination and product knowledge is preferable
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate
- Attention to detail
- Ability to excel under pressure
- Excellent organisational skills
- Strong sales focusTeam player
Location
Gauteng
Rosebank
General Details
http://careers.clubtravel.co.za
Application details
Wardah Smith
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