Travelinfo

Job Description

To provide 1st and 2nd line support to the business as per Service Level Agreement (SLA).
To take calls, log and update customer queries, technical diagnostics/troubleshooting and managing customer expectations. The case resolutions will range from basic technical repairs and knowledge base to in-depth technical solutions.

Availability

ASAP

Salary

Neg

Required Qualifications

Qualification:

Minimum 1 years’ experience at a IT Technical helpdesk / call centre
Matric Qualification
A+ N+ Qualification
Working towards MCSE Certificate or equivalent

Location

Gauteng

Rivonia

General Details

Upgrade Windows 7 / 10
Support Company Application Software
Knowledge and experience to operate and install MS Office 2007; 2010; 2013
Installing and testing new software
Ensure that anti-virus software is installed, configured, and regularly updated
Must be hands on, or be able to do remote support.Desktop support & Movement
Responsible for logging hardware calls
Experienced to work with PABX and telephonic equipment
Ensure the execution and support of Smartphones
Maintain wired and wireless network, desktop and server systems

Application details

Nomsa Mathebula