KEY PERFORMANCE OBJECTIVES
(Products, services, and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s strategy.)
Productivity
Document count:
Operations – achieve budgeted document count for the customer’s operation.
Resource and Process Management:
Correct resource allocation in line with business mix
Manage & achieve process efficiencies
Implement & maintain standardised process
Analyse levels of operation’s complaints & queries. Planning and implementation of preventative actions
Manage process and technology implementation and improvements nationally and internally
Identify the key opportunities to improvement based on insight/ access into industry best practice and expertise
Drive the prioritisation and communication of the improvement activities.
Retention
Customer service delivery:
Account retention and growth
Shape and deliver new business strategies in line with customer demands
Customise quality service for all customers and customer types
Manage the preferred partners’ programme and monitor supplier relationships with the customer
Innovative solution offering to customer in order to retain and grow our business
Build and maintain strategically important relationships
Negotiate best value deals for the customer
Analyse customer data to make valid recommendations.
Profitability
Budgets and reports:
Prepare and manage budget
Prepare quarterly financial and business reports
Prepare Budget forecast.
Profitable before supplier overrides:
Achieve budget profitability before overrides.
Revenue maximisation:
Managing to contract, reviewing – fees and operational costs
Accuracy and completeness of fees charged
Maximum utilisation of preferred suppliers
Accuracy and efficiency in all areas of consulting, thus eliminating unnecessary financial loss
Improve operating margin
Manage financial aspects of the contract agreement with the customer.
People
People Management:
Clearly communicating the direction so that all teams are working effectively and efficiently towards the agreed goals
Recruitment Talent
Ensuring personal and business-relevant growth per individual i.e. ensure that staff have the required skills, experience and competence to perform optimally (including technology and process skills and knowledge)
Effectively implement and manage the performance management process
Effectively manage leave
Ensure effective team communication
Assist staff in solving operational problems
Ensure that the travel centre is resourced correctly i.e. right people in the right jobs
Ensure staff retention as per remuneration, recognition and rewards agreement
Management of staff files
Effective work delegation amongst consultants
Provide users with on-the-job training (including training on new technology)
Monitor morale and motivate staff with regards to new business developments.
Learning and Growth:
Self-development – read and research information in order to remain abreast with changes within the Travel Industry
Manage own development via a structured PDP
Mentor & Coach junior travel consultants
Resource utilisation – Nationally & Globally.
Living the Brand:
Business contribution – via management actions
Living the corporate values
Team Player – participating in all company initiatives
HRG Rennies Travel Code of Conduct.
ASAP
Market Related
Qualification:
HRG Rennies Travel products and services
HRG Rennies Travel policies and procedures
Travel related systems and procedures
Sound understanding of domestic and internal fares
Regional booking requirements
National and International destinations
Business Acumen
People Management
HRG and global impact that HRG has on the market
LSO’s
Customer SLA and its impact on the delivery of service to the customer
Financial understanding
8-10 years’ experience in the retail travel industry
Diploma in Travel and Tourism.
Gauteng
Johannesburg
Rennies Travel would like to appoint a Business Manager for Standard Bank.
Successful candidates will be expected to embrace the Rennies culture, and live the core values which underpin everything we do:
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Rae.Oosthuizen@renniestravel.com
Rae Oosthuizen