Operations Management
Manage productivity and ensure even work distribution through utilizing all technologies (Urgentivity/Analyzer)
Implement, Manage, Maintain and train technology systems and processes
Manage LD lists and Q’s, Unvoiced Tickets
Manage and measure quality of work and outputs
Monitor accurate CODS and exception reports
Create/update operations manual
Query resolution both finance and operations
Ensure finance processes are managed and monitored
Implementation and team training on new/changed account
Application Support
Understand ongoing system related queries
Ensure all users are adequately trained on company software applications
Understand problems and look for solutions
Identify training needs and arrange relevant training
Process Service Requests by using help desk
Escalate call logs and get resolution on problems
Remain abreast of company policy changes and enhancements
Installation, rollout and monitor new products or enhancements
Seamless opening, closing and moving by using checklists
Understand and advise on functionality of Online booking tools
Implement, log and troubleshoot any client technologies
Retention
Client Experience Management
Complaints and compliments , keep logs
Manage adherence to Client Policies /SLA and Contractual Supplier Agreements
Supplier Relationship Management
Rollout and implement new/amended products
Load/test and monitor (spot checks) corporate rates and fares
Create account brief and on boarding of client and consultants
Client profile management
Profitability
Profitability Management
Achieve budget profitability before overrides
Manage ADMS and write offs
Monitor and manage fees being charged
Assist/input with Budget process
Access and understand and analyse the Operating Statements and Ageing
Revenue maximization
Maximise utilization of preferred suppliers
Manage refunds to clients
Ensure vouchers raised for all services sold
Manager AOT Q, log and charge out
Cost Management
Manage own costs and time
Eliminate unnecessary financial loss
People
Supervise workflow and work allocation
Ensure office adequately staffed at all times/Manage staff rosters
Manage staff morale
Coach, Mentor and Develop Staff
Manage Performance/KPA’s
Manage staff administration
Recruitment
Learning and Growth
Personal Development Plan
Stay abreast of Role and Industry Knowledge
Develop an Industry based network and Grow Competitor Knowledge
Manage quality assurance programmes
Identify gaps and upskill
Living the Brand
Behave according to corporate values
Be a Team Player
Adhere to Rennies Travel code of conduct
ASAP
Market Related
Qualification:
Basic knowledge and understanding of business finance and budgeting
Knowledge and understanding of MS Office suite
Knowledge and understanding of change management principles
Grade 12
Travel Diploma or relevant equivalent
B Degree – Advantageous
Gauteng
Rosebank
Rennies Travel would like to appoint a Travel Manager for Sasol.
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
· Integrity
· Passion
· Innovation
· Inclusivity
· Accountability
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Lynn Haworth at Lynn.Howarth@renniestravel.com
NB: This appointment will be made in accordance with our commitment to Employment Equity.
Lynn Howarth