To competently handle all aspects of Domestic, Regional and International travel and to manage the day-to-day aspects of Business Unit.
Ensure excellent customer contact and service
Ensure excellent staff knowledge, interaction and team work
Ensure operational excellence on all travel reservations
Ensure good financial management
Ensure all SLA’s are met and adhered to
Ensure complaints are managed and responded to within SLA
Ensure effective procedures are maintained and/or introduced
1 month notice period
Market Related
Qualification:
Require a minimum of 10 years travel experience and thorough knowledge of international reservations and ticketing.
International/regional/domestic
Excellent knowledge on travel destinations
BidTravel preferred suppliers product knowledge
Galileo
MS Word, Excel and E-Mail
Fares knowledge
Corporate Fares knowledge
Customer care principles
Basic accounting principles / administration
Previous experience leading a team would be an advantage
Gauteng
Midrand
Previous experience as team leader/supervisor required.
Interpersonal skills
Team player
Good communication skills – verbal & written
Ability to communicate at all levels
Accuracy
Initiative
Planning and organizational ability
Problem Solving Ability
Accountability
Detailed and in-depth knowledge and understanding of the structure, operations, systems, HR policies and procedures of the organization.
People Management
Leadership capabilities
Helani Maluleke