Job Description
OPERATIONAL EXCELLENCE/BUSINESS PROCESSES
- Data Integrity
- Monitor the system using error notifications to ensure that data is accurate and makes sense and inform the source and Account Management team, Data Team Leader or the IT database administrator of discrepancies for correction or gaps in the data or systems
- Update and maintain the data of the clients, suppliers and internal setup on the system, i.e. organisational structure of the client for the purposes of reporting data
- Reports
- Prepare monthly, quarterly/bi-annual and annual reports and reviews for the external and internal clients providing analysis in the email body
- Develop data and reporting solutions using MicroSoft SQL and Visual Studio with the aim of creating innovative, automated and scheduled solutions that support the business and bring in revenue.
- Consolidate all client spend with various suppliers and compile a consolidated report for the client on a monthly basis and as required
- Allocate adhoc report requests fairly to the team members
- Prepare ad-hoc reports received from internal and external clients
- Actively drive the support of the Client Support Division by creating of supporting documents, reports and processes
- Supplier deals
- Provide the client, suppliers and internal stakeholders with supplier agreement compliance tracking for purposes of making recommendations to the client on supplier deals
- Training
- May from time to time be required to facilitate on the job training to internal or facilitation to external stakeholders on Data analysis or Data Systems
- Will be expected to attend technical an non-technical training to ensure growth in our role and a holistic understanding of the business.
CUSTOMER SATISFACTION
- Receive and resolve client requests on travel spend from both internal and external clients
- Manage Data Service Level Agreements
- Consistent creation of innovative report solutions as well as process improvement
- Design and extract reports from the system
- Ensure Automation is kept top of mind when building report by building and scheduling reports using Visual Studio and SSRS, SPs etc
- Present the information to the client in a professional format utilizing proposed templates.
- Analyse data and process this into meaningful information in order to meet the client's request and ensuring that client specific requirements are adhered to
EMPLOYEE SATISFACTION
- Self-development – make pro-active suggestions in terms of potential training
areas and knowledge sharing
- Actively take part in the Personal Development Plan
- Read and research information in order to remain abreast with changes within the market
FINANCIAL PERFORMANCE
- Update monthly work sheets to be provided to the team leader by the 29th of the following month to ensure clients can be charged and productivity can be measured.
- Actively drive the charging of ad hoc reports as well as monthly reports that sit outside of a client Management Fee
- Manage own costs and meet revenue targets
- Make suggestions to ensure that cost centre costs can be managed optimally
Required Qualifications
Qualification:
Grade 12 with a business related certificate.
Business Degree
Required (not-negotiable):
Knowledge of data analytics
Knowledge of Excel
Advantageous (nice-to-have):
Knowledge of the travel industry
Location
Gauteng
Johannesburg
General Details
Rennies Travel would like to appoint a Data Analyst in CLIENT SUPPORT, Braamfontein Johannesburg.
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
- Integrity
- Passion
- Innovation
- Inclusivity
- Accountability
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Isabel.adams@renniestravel.com
NB: This appointment will be made in accordance with our commitment to Employment Equity.
Application details
Isabel Adams
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