Job Description
To do quality check on domestic, regional and international bookings for corporate clients. Quality check consultant is responsible to check if everything is correct as per the clients’ SLA, approval and vice versa.
• Top Senior consultant - attention to detail is crucial
• Check BAR/PAR pulled into the booking (no booking should be created without a PAR) and ensure that the correct information is pulled. Names are correct as per PAR, travellers and travel bookers mobile number must be in the PNR.
• Client seating/preferences are booked according to the travellers PAR information.
• Client frequent flyer numbers and corporate numbers are in the booking
• Deal numbers are in the OSI field to ensure that the Rennies and client travel spend is tracked.
• Fare booked is the cheapest of the day and corporate fares are used. Adherence to fare rules and must work hand-in hand with Farecheck for complex routings.
• Guaranteed or Private Fares used and if it is a fare build consultant must provide an authorization from the airline or the airline must endorse PNR with authority - only if it is not re-issue.
• Check time limit of special fares
• Check ROE (re-quote if ROE changes)
• Correct commissions charged
• Ensure hotel booking is correct, booking of preferred suppliers
• Ensure car booking is booked with the correct account and Point 2 Point/shuttles using the correct wizard number etc.
• Correct lodge card is used
• Di entries against credit card details
• Consultant advise on passport, visa/transit visa, travel insurance and medical requirements (consultant must endorse message in PNR to inform QC consultant that they advised the client on the relevant permits by stipulating them)
• Prepare foreign exchange as per the clients requirements
• RT entries to keep PNR live for 6 months
• Approval with relevant signatures and costs need to match the booking criteria request
Salary
Market Related
Required Qualifications
Qualification:
Diploma in Travel & Tourism / equivalent NQF Level 5
5 - 6 years relevant experience
Location
Gauteng
Rosebank
General Details
Reference number to be used 07/OP-06
Application details
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