Job Description
- Retaining and increasing our biggest blue chip clients.
- Effectively managing the goals and travel programmes of all allocated client accounts with all relevant strategies.
- Understanding and analysing the client’s needs in order to formulate a medium- to long-term strategy for continual development of the business.
- Responsible for all communications ensuring client satisfaction locally and, where applicable, liaising with colleagues across the globe to ensure client retention and maximum growth.
- Normal office hours apply 8am – 5pm , with the requirement to extend in order to meet specific client demands and deadlines when the occasion demands..
- It is a mandatory requirement to have 3 – 5 years of experience in a customer relations position within the travel and tourism industry.
- Excellent negotiation skills.
- Excellent verbal and advanced written communication skills – externally to clients and internally to customers and stakeholders.
- Analytical skills – ability to understand margin drivers.
- Ability to manage high levels of pressure and demand both internally and externally.
- Business acumen.
Availability
ASAP
Salary
Negotiable
Required Qualifications
Qualification:
Qualifications: Matric. A Diploma/Certificates are beneficial
Location
Gauteng
Johannesburg North
Application details
Dudu Ncube
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