Job Description
Rhino Africa is Africa’s leading online travel company. From our offices in Cape Town, we promote safari and wildlife destinations across Africa. We share an incredible passion for the world of travel and everything digital and are excited to share our passion with you!
We are currently seeking an
Intermediate Flights Specialist to join our vibrant and talented team. As a Flights Specialist you will carry out the travel booking process in order to create an efficient, effective and cost-conscious service. As an ideal candidate you will have excellent travel and industry product knowledge in domestic, regional and basic international destinations. A strong command of the Amadeus Reservation System is a must. This is a customer service industry, so a personable character and the ability to communicate clearly are required.
The role will cover a broad range of responsibilities which will include, but will not be limited to, the following:
Professional travel consultation
- Handling and attending to all client travel requirements
- Providing expert advice on all travel products and destinations, catering to client preferences
- Communicating all information pertaining to client bookings (luggage allowances, travel insurance, passport, visa and currency requirements, etc)
Confirming reservations
- Attending to travel and related bookings in accordance with the client travel requirements
- Confirming reservations on behalf of clients
- Checking that external supplier confirmations and invoices are correct
- Processing accurate invoices, including the relevant service fees at the time of confirmation
Producing accurate travel documentation
- Making sure that payments are received before issuing documents
- Issuing air tickets with the required ticket time limits
- Providing clients with a comprehensive e-itineraries
Providing after sales service
- Keeping clients well-informed of schedule changes, industrial actions and anything else which might affect their travels
- Cancelling unwanted travel services before departure to avoid no-show fees and cancellation penalties
- Ensuring supplier invoices are processed, allocated, and checked in a timely manner and authorized by the relevant department(s)
- Capturing and maintaining information for analysis and reporting
- Obtaining ad-hoc feedback from clients in order to increase service levels
Availability
Immediate - max 1 month notice
Required Qualifications
Qualification:
We are looking for someone who is detail-orientated, passionate about client satisfaction and who possesses:
- 5-7 years of experience in corporate & leisure travel
- A relevant travel & tourism diploma or degree
- Proficiency in MS Word, Excel and Outlook
- Advanced Airline/Amadeus fares and ticketing qualification
- An ability to communicate clearly in client interaction and about technical issues
- A motivated, ambitious and adaptable personality
- Excellent time management skills and the ability to work under pressure
- Excellent selling and negotiating skills
Location
Western Cape
99 Hope St, Gardens, Cape Town
General Details
PLEASE APPLY HERE:
https://rhinoafrica.workable.com/jobs/380767/candidates/new
BENEFITS
- Uncomplicated flat hierarchies, a culture of open and direct communication and honest feedback
- Competitive salary and 20 days paid vacation
- Office space in the heart of Cape Town, one of the world’s top destinations
- Rhino Cafe offering subsidized freshly ground coffee and gourmet meals
Application details
Natalie Bitton
Apply Now