Job Description
To assist clients telephonically with travel related requests, prepare and send quotes on packages and assist with changes on existing bookings.
- Assist clients telephonically or via email
- Acknowledge all online queries within 1 hour
- Ascertain client’s needs and advise suitable products and services.
- Prepare and process quotes within the same day, alternatively make contact with the client to advise on progress of booking the same day.
- Follow up on all quotes within 48 hours.
- Liaise where necessary with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
- Inform clients of Flightsite’s Terms & Conditions as well as those of the suppliers.
- Ensure all necessary documentation is issued within allocated time.
Required Qualifications
Qualification:
- Minimum 2 years leisure consulting experience
- Strong geography, destination and product knowledge
- GDS proficient (preferably on Amadeus)
- Sales focused with experience of working in a target driven environment
- Own transportation and driver's license
- Outgoing and approachable with excellent customer service skill
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Office
- Attention to detail
Location
Western Cape
Tygervalley
General Details
http://careers.clubtravel.co.za
Application details
Wardah Smith
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