KEY PERFORMANCE OBJECTIVES:
Engage, uncover, interpret and deliver consultative service that exceeds the needs of the leisure traveler as well as his/ her significant others travelling together
Continually enhance your knowledge to ensure quality options and information is provided and that you stay abreast of all industry products, offers and value adds
Stay abreast of the evolving content in Renniestravel.com and follow best practice procedures
Embrace the opportunity to cross and upsell to all direct clients booking on the site
Ensure that the relationship with the traveller is maintained so as to generate repeat business
Ensure that you maintain a sustainable revenue ratio for all transactions
Accept accountability for the travel experience provided to the client
Ensure that all travel bookings are facilitated timeously, professionally and in line with customer expectations
Service provision according to the RT service non-negotiables
Excellent communication skills and fluent in written and spoken English
Good organizational ability.
ASAP
Market Related
Qualification:
Must have travelled extensively
5 years relevant experience selling international travel
Galileo and Sabre proficient (advantageous)
Gauteng
Johannesburg
Rennies Travel would like to appoint a Senior Concierge Consultant in the Renniestravel.com team.
A concierge consultant - “is your personal travel guru who provides suggestions for customized and detailed travel activities during the planning and booking process. Offering additional services that a traveller may not necessarily request but that enhances the experience.”
Successful candidates will be expected to embrace the Rennies Travel culture and live the core values which underpin everything we do:
Integrity
Passion
Innovation
Inclusivity
Accountability
Interested parties should consider their current strengths in light of the requirement of this position and their willingness to commit to the above. If interested, CV applications together with a covering letter should be submitted to Mercia.schultz@renniestravel.com
NB: This appointment will be made in accordance with our commitment to Employment Equity.
PRIMARY PURPOSE OF THE POSITION: A Senior Concierge Consultant is someone consistent and persistent when it comes to service delivery. A passionate dream maker who is technology- savvy and able to identify opportunities within the RT.com environment. They will be responsible for providing world class consulting services to our leisure customer base, identifying and capitalizing on opportunities to sell additional products and services to customers that have booked on our website and engaging in online chats with clients.
The successful candidate will have an enquiring mind, be immensely passionate about closing each sale, be a logical, proactive problem solver, be adaptable, creative and inspirational, show perseverance and demonstrate the ability to work under pressure as well as maintain high energy levels.
One of your main responsibilities as a concierge travel consultant is to give well-informed, professional and appropriate advice to customers, whilst encouraging them to use the RT.com website as their primary way of researching and booking travel.
BEHAVIOUR AND ATTRIBUTES:
Excellent interpersonal skills
Passionate about service excellence
Diligent and self-motivated
Responsible but fun loving
Proactive, have a sense of urgency and act quickly to resolve challenges
Live the organization’s values.
Mercia Schultz