Job Description
To effectively assist, confirm and issue air tickets to ticketing clients on Amadeus, Galileo and Sabre
Availability
ASAP
Salary
Neg
Required Qualifications
Qualification:
JOB CHALLENGES
- Attention to detail
- Client Retention
- Broking clients with limited travel knowledge
- Fraud
- Back Office system
EDUCATIONAL REQUIREMENTS
- Matric Certificate
- Amadeus and Galileo Certificates
- Fares Course ( minimum beginners)
EXPERIENCE IN YEARS
- Minimum 2 years in a similar role
KNOWLEDGE
- Full understanding of ticketing / issue in exchange / interline policies / net remits
- BSP understanding
- Good knowledge of fares / fare rules
- Sound geographical knowledge Ability to use Dashboard / Intranet / Internet / Right fax / e-mail / Frontdesk
Location
Gauteng
Rivonia
General Details
QUALITY CONTROL AND ISSUE AIR TICKETS
- Galileo and Amadeus certificates
- Full understanding of ticketing / issue in exchange / interline policies / net remits / IT fares
- BSP understanding
- Good knowledge of fares / fare rules
- Full understanding of SAM / AGM
- Full understanding of Fare Finder
- Ability to use Dashboard / Intranet / Internet / Right fax / e-mail / Frontdesk
- Ability to use Client Files
- Adherence to Amadeus / Galileo processes and procedures
- Build good, professional working relationship with our clients, colleagues and suppliers
- Management of debtor’s accounts
- Maximum 2 hour turnaround time for processing bookings
- Processing of refunds to BSP in a timely manner
- Failure resulting in ADM’s within your area of accountability will be your liability
CRM PROCESS
- The ability to understand and use service fees
- Build BARS/PARS and use with all reservations
- § The ability to use contracts
- Follow procedures and the use of processor
- Ensuring that all transactions and transactions fees are correctly charged at the time of ticketing
- Ensuring all ECC charges are invoiced out the following day
- Immediate attention to any clients complaints
BUILD INTER-RELATIONSHIPS
- Adherence to TTS policies and procedures
- Cost conscience
- Attendance to company meetings and functions
- Team work
- Assist with any task assigned to you by Manager
BUILD BUSINESS RELATIONSHIPS AND TEAM WORK
- Build good, professional working relationship with our clients, colleagues and suppliers
- Assist and support the team in the level of expertise
- Ensure interdepartmental Interaction with internal staff
Application details
Nomsa Mathebula
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