Job Description
Duties will be varied and will include but are not limited to:
- Take full responsibility for the dealing with relevant customer Complaints, queries and requests for information for the start to the end of the process.
- Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
- Must approach all matters in a non-biased and professional manner.
- Carry out relevant research as required and requested by Customer Care Manager.
- Draft documentation as required and requested.
- Prepare daily, weekly, monthly statistical reports as appropriate.
- Provide input to the development of relevant Commission policy.
- Input to the development and on-going updating of information the
- Commission’s customer website.
- Aid the Customer Care Manager in ensuring that all relevantn standards within the customer charter are met.
- Meet the objectives and performance measures agreed the Customer Care Manager.
- Due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmes as much as possible.
Availability
ASAP
Salary
Negotiable
Required Qualifications
Qualification:
- GNVQ/NVQ level 3/A level qualification or equivalent; or
- Detailed Contact Centre knowledge gained over at least three years’ experience in a service-orientated environment, ideally with a cash/credit handling element.
- Two years’ supervisory experience within a contact centre environment, or the ability to demonstrate the skills required for the effective recruitment, selection and
- supervision of a team
- Demonstrable good written and verbal communication skills
- Ability to compile and analyse statistical information
- Experience of working with databases
- Ability to remain calm when dealing with difficult or distressed people
- Understanding of the needs for confidentiality and compliance with service regimes.
- Ability to work on own initiative and as part of a team.
- Own transport.
Location
Gauteng
Pretoria
General Details
Should you not hear from us within a two week period, take it that your application was unsuccessful, correspondance will be limited to the successful candidates only.
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Application details
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