Job Description
Summary: Ensure customer satisfaction, enhance profitability, and be able to manage and assist the consultants with their work flow.
Key performance areas:
- Shifts are from 17:00 – 22:00 during the week; 22:00-08:00 weeknights and 08:00– 15:00 and 15:00-21:00 weekends according to a roster.
- To consultant in issuing tickets, insurance, exchange and any other travel related documentation.
- Monitor all relevant Q’s on Galileo (SmartPoint).
- Communicate with consultants / travellers regarding any changes or challenges within the travelling industry.
- Respond to any queries concerns raised per email – act accordingly.
Availability
ASAP
Salary
Negotiable
Required Qualifications
Qualification:
Essential requirements:
- National Diploma or equivalent qualifications with at least 3-5 years’ experience as consultant.
- Galileo (SmartPoint).
- Customer-centric.
- Good English business communication skills – written and verbal.
- Diplomacy.
- Work under pressure
Location
Gauteng
Johannesburg based office
General Details
Should you not hear from us within a two week period, take it that your application was unsuccessful, communication will be limited to the successful candidates only.
Application details
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