Job Description
Purpose of the Job:
- Answer incoming calls from customers
- Identify customers needs, provide customers with product and service information, solutions and/or alternatives
- Contribute to increasing sales and developing revenue according to set targets
- Be able to handle problems but troubleshooting and providing information
Availability
Immediately
Salary
Market Related
Required Qualifications
Qualification:
Tourism Diploma
Further Requirements:
- Reservation and fares knowledge: Amadeus and/or Galileo
- Previous call center experience in Airline
- Computer literate- Microsoft office etc
- Ticketing knowledge an advantage
- French Speaking an advantage
Location
Gauteng
Morningside, Johannesburg
General Details
Skills and Competencies:
- Verbal and written communication
- Listening Skills
- Selling Skills
- Customer focus
- Analysis and solving of problems
- Quality focused
- Attention to detail
- Adaptability
- Multi-tasking
- Team work
- Stress Tolerance
Application details
Nicola Scott
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