Job Description
Main Purpose
To provide online Technical Support to the Flightsite team
- Assist clients telephonically or via email
- Acknowledge all online support queries within 1 hour
- Ascertain client’s needs and advise suitable products and services
- Assist clients telephonically and/or via e-mail with any website queries
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted
- Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
- Inform clients of Flightsite’s Terms and Conditions as well as those of the suppliers
- Ensure all necessary documentation is issued within allocated time
- Daily website testing based on test cases
- Daily error logging and tracking
- System (payment system, bus systems) and quality assurance testing
- Report on progress
Required Qualifications
Qualification:
- Minimum 1 year leisure consulting experience
- Basic GDS knowledge
- Strong geography, destination and product knowledge
- Own transportation and driver's license
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Office
- Attention to detail
- Solutions driven and tech savvy
Location
Western Cape
Tygervalley
Application details
Tammy Arendse/Wardah Smith
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