Productivity
Travel and Complex Iternary :
Process bookings and issue documents
Upsell & facilitate value adding products.
Travel Process management :
Manage LD list
Manage quality of work and outputs
Retention
Client Experience Management
Provide Client Services and promote continuers service improvement in the team
Resolve Client Queries/Complaints and manage Escalated Queries
Adhere to Client policies and Contractual supplier Agreements
Profitability
Revenue maximization
Upsell to improve operating margin
Maximum utilization of preferred suppliers
Raise vouchers for all services sold
Cost Management
Manage own costs and time
Eliminate unnecessary financial loss
People
Self-development
Learning and Growth
Self-development – read and research information in order to remain abreast with changes within the Travel Industry
Manage own development through a structured PDP
Mentor & Coach junior travel consultant
Resource utilisation – Nationally & Globally
Living the Brand
Living the corporate values
Team Player – participating in all company initiatives
Adhere to Rennies Travel code of conduct
ASAP
Market Related
Qualification:
QUALIFICATIONS AND EXPERIENCE
Diploma in Travel & Tourism / equivalent NQF Level 5
Previous People Management required
5 - 7 years relevant experience
Excellent Africa and International Fares knowledge
required to work afterhours
Group bookings dealing with VIP Travelers
Extremely organized
WORKING HOURS
The Team Leader position will cover predominantly the following times – 17:00-22:00 / 22:00- 08:00, the midnight shift will be limited to 10 shifts per month.
Gauteng
Parktown
Rennies Travel would like to appoint a Team Leader for Always on Travel Johannesburg.
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
- Integrity
- Passion
- Innovation
- Inclusivity
- Accountability
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Reagan Smith at Reagan.Smith@renniestravel.com
NB: This appointment will be made in accordance with our commitment to Employment Equity.
Reagan Smith