Travelinfo

Job Description

Main Purpose

Interact with clients to provide and process information in response to feedback including: enquiries, concerns, complaints, suggestions and requests about products and services. Reporting of on the outcome of feedback and assist with feedback reviews to understand the business risks, identify opportunities for improvement, and to assess the quality of the client experience to ensure clients receive streamlined and consistent service levels.

The role requires the candidate to be passionate about how complaints impact the business, and to help mitigate complaint trends going forward.

Duties/Responsibilities

• Deal directly with clients either by telephone or electronically
• Respond promptly to client enquiries
• Handle and resolve client complaints
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of enquiries, comments and complaints
• Record details of actions taken

Required Qualifications

Qualification:

• Degree or equivalent
• At least 5 years of retail travel experience
• Intermediate GDS experience
• Leadership experience advantageous
• Knowledge of client service principles and practices

Location

Western Cape

Tygervalley

General Details

http://careers.clubtravel.co.za

Application details

Wardah Smith

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