Travelinfo

The purpose of this role is to supervise the Directs Reservations - and Follow-the-Sun Reservations teams and to perform duties of a direct reservations consultant.
Manage the Direct Reservations – and Follow-the-Sun Teams;
Motivate the team and provide on the job training where and when required;
Manage the teams’ timekeeping, attendance and performance;
Distribute and assign enquiries received to consultants via Salesforce;
Answer telephone, web and email requests and respond to all booking requests from customers;
Do annual staff appraisals, talent inputs and any ad hoc staff related feedback;
Handle all discipline matters for the teams;
Drive sales targets;
Recognise, document and alert the Manager of trends in customer calls;
Recommend process improvements where needed;
Ensure that product knowledge of the team members is continually updated;
Compile and distribute weekly reservations stats;
Promote e-partners;
Follow and implement the global Business to Consumer directive;
Generate new business by following up on all enquires;
Project a professional company image through phone interaction and good customer service;
Follow up on bookings, payment and documentation;
Upsell products and services;
Identify, research and resolve customer issues;
Other duties as assigned.

December 2017

Negotiable salary

Qualification:

Certificate, Diploma or Degree in Management is required;
A minimum of 2 – 3 years’ management experience is required in a similar role;
Preference will be given to candidates with experience in the travel industry;
Preference will also be given to applicants who has experience with the Salesforce Programme;
The successful incumbent must be computer literate.

Gauteng

Rosebank, Johannesburg

If no response is received within 30 days you may regard your application as unsuccessful.

Lana Lotter

TTC