Job Description
- Be familiar with the client’s SLA and manage bookings accordingly.
- Ascertain client’s needs and advise suitable products and services.
- Build relationship with client to ensure client retention.
- Book all travel related services (flights & ground) either on Galileo or Amadeus,
- Advise clients regarding passports, visas, health requirements, and any other travel related services if requested
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
- Inform clients of Flightsite’s Terms & Conditions as well as those of the suppliers.
- Ensure all necessary documentation is issued within allocated time.
- Make certain the conditions of travel are clearly stated on the itinerary.
- Assist with changes to travel arrangements and bookings where necessary.
- Manage and control own queues.
Required Qualifications
Qualification:
- Minimum 3 years corporate consulting experience with a GDS and ability to book point to point and multi city fares.
- Excellent geography, destination and product knowledge
- Outgoing and approachable with exceptional customer service skills
- Outstanding verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Outlook and the internet
- Attention to detail
- Ability to excel under pressure
- Excellent organisational skills
- Strong sales focus
- Team Player
Location
Western Cape
Tygervalley
General Details
To apply online please go to http://careers.clubtravel.co.za
Application details
Wardah Smith
Apply Now