Travelinfo

Job Description

·         Receiving, investigating, resolving complaints – often same day resolution

·         Customer retention – you will often have to advocate for the customer

·         Provide detailed feedback in writing with a clear outcome

·         Remove emotion from the scenario and find a reasonable solution in line with the customer’s expectations

·         Minimise risk

·         After hours emergency support

·         Strong understanding of the Consumer Protection Act

·         Drive P2P

·         Be a custodian of the customer experience at all times

Availability

1 February 2018

Salary

Market Related

Required Qualifications

Qualification:

·         Patience of a saint

·         Great listening skills

·         Impeccable written, verbal & communication skills

·         Strong problem solving ability and negotiation skills

·         Ability to calmly handle conflict

·         Natural curiosity to investigate possible solutions to ensure a more seamless customer experience

·         Ability to initiate duty of care (DOC)

·         Ability to build relationships with fellow colleagues, support teams and suppliers

·         Ability to work independently or as a team to reach a common goal

·         Excellent attention to detail and time management

·         Adapt easily to systems & adhere to OBW systems

Location

Gauteng

Johannesburg

Application details

Recruitment Flight Centre Travel Group

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