Uncover and understand the needs of the leisure traveller as well as his/her significant others who may be joining the traveller on the trip.
Ensure that all bookings are facilitated according to the traveller’s needs, requirements and budget.
Ensure that the relationship with the traveller is maintained so as to generate repeat business.
Ensure that sound relationships with leisure-specific suppliers and partners are maintained and nurtured (suppliers include Forex/ Bidvest Bank, HRG, car hire companies, airlines, accommodation properties, tour operators).
Ensure that information and documentation provided to admin and Finance is of an acceptable and standardised quality.
Contribute towards the effective functioning of the team via:
Supporting and assisting in the development of new leisure consultants and more junior leisure staff.
Attending and contributing towards staff meetings.
Sharing of knowledge with colleagues (incl. learnings from educationals, training opportunities, specific customer- and supplier-related incidents, product knowledge).
Live the organisation’s values and display behaviour in accordance with the service non-negotiables.
CUSTOMER INTIMACY/SATISFACTION
Customer enquiries:
Ensure that enquiries are actioned and resolved to the clients’ satisfaction.
Customer service delivery:
Accept accountability for the leisure travel solution/experience provided to the client.
Ensure that all travel bookings are facilitated according to process standards, professionalism and client needs.
Service the client according to the Rennies Travel service non-negotiables.
OPERATIONAL EXCELLENCE
Adherence to internal policies/processes
Ensure adherence to all standardised processes
Quality standards
Ensure that information and documentation provided to admin and Finance is of an acceptable quality standard
Behaviour:
Live the organisation’s values and display behaviour in accordance with the non-negotiables.
ASAP
Market Related
Qualification:
Matric
Diploma in Travel and Tourism or relevant equivalent courses or experience
Gauteng
Johannesburg
Rennies Travel would like to appoint a Leisure Consultant for Standard Bank In-houses.
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values that underpin everything we do:
- Integrity
- Passion
- Innovation
- Inclusivity
- Accountability.
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to careers@renniestravel.com .
NB: This appointment will be made in accordance with our commitment to Employment Equity.
Rae Oosthuizen