The incumbent of this role will be required to rove between offices whenever there is a need.
Must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the on-going of all-encompassing viability of the Tourvest Travel Services division. Must have both Amadeus and Galileo.
ASAP
Neg
Qualification:
Qualifications
Knowledge
Gauteng
Rivonia
REISSUING TICKETS, RESERVATIONS AND REFUNDS
· Ability to work on the Galileo / Amadeus & Sabre GDS
· Ability to work on the TravelIT Online system.
· Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
· Accurately complete all reissues and refunds
· Ensure corporate fares are utilized
QUALITY CONTROL (QC) & RESERVATIONS
§ Limited QC rejection
§ Ability to accurately conclude multi-sector / round the world reservations
POLICIES AND PROCEDURES
§ Alignment to all TTS polices/procedures found on Dashboard
§ Fully conversant with the paperless procedure
STANDARD OPERATING PROCEDURES (SOP)
§ Full alignment to the TTS Standard Operating Procedures
§ Full understanding of the SOP manual
PREFERRED PARTNERS AND CLIENT’S PROFILES
§ Fully conversant with preferred partners both of TTS and the client
§ Ability to update all travelers profiles
PROFIT PERFORMANCE
§ Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
§ No tickets to be on the uninvoiced ticket list
CLIENT SATISFACTION AND RELATIONSHIPS
§ Understanding and adhering to the clients’ travel policies and procedures
§ The ability to advise the solution to the problem
§ A client centric mentality, with consistent extra mile service
§ Ability to build relationships with TTS clients
§ Immediate attention to any client complaint
§ Adhere to TTS /client turnaround times
Nomsa Mathebula