Job Description
The main objective of this role is to provide information, advice and booking services directly to our clients whilst delivering service excellence and positively promoting the Company brand. This is achieved through exceeding the client’s expectations thereby creating long term relationships, fostering mutually beneficial relationships with suppliers and offering customers the best deals most suited to their needs.
Required Qualifications
Qualification:
- Read and understand corporate clients travel policy
- Assist your colleague’s clients if and when necessary.
- Ascertain client’s needs and advise suitable products and services.
- Prepare and process quotes within time frame set by clients Service Level Agreement.
- Follow up on all quotes within 24 hours.
- Build professional relationships with clients to ensure client retention.
- Book all travel related services (flights & ground) using the DDS , website or with supplier in accordance to the clients travel policy.
- Liaise with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding passports, visas, health requirements, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation, excursions and any other travel related services.
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel
- Ensure client’s booking file is updated
- Adhering to Company policy on form of payment and payment procedures.
- Ensure all necessary documentation is issued within allocated time.
- Make certain the conditions of travel are clearly stated on the itinerary.
- Assist with changes to travel arrangements and bookings where necessary.
- Follow up with each client after their International trip for feedback on services provided.
- Manage and control queues.
- Assist other consultants when required.
- Arrange collection or delivery of travel documentation.
- General administration.
- Remain flexible to the wider business needs of the company by rendering assistance for ad hoc projects and duties as required.
Location
Northern Cape
Kimberley
General Details
- GDS proficient (Minimum 3 years corporate consulting experience on either Amadeus, Galileo, Sabre)
- Excellent geography, destination and product knowledge
- Outgoing and approachable with exceptional customer service skills
- Outstanding verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Outlook and the internet
- Attention to detail
- Ability to excel under pressure
- Excellent organisational skills
- Strong sales focus
- Team player
Application details
Wardah Smith
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