Job Description
Key Areas of Responsibility
- Exhibit excellent interpersonal skills and have a genuine commitment to customer service
- Ensuring high attention to detail and customer service is always maintained
- Plan and sell transportation, accommodation, insurance and other travel services
- Cooperate with clients to determine their needs and advise them of appropriate destinations, modes of transportation, travel dates, costs and accommodation
- Provide relevant information, brochures and publications (guides, local, customs, maps, regulations, events, etc.) to travellers locally and internationally
- Book transportation, make hotel reservations and collect payment/fees
- Deal with occurring travel problems, complaints or refunds
- Accurate input of all files into systems (correct values on all vouchers , timeous invoicing to meet account deadlines)
- Ensure all payment from clients for deposits and final payment are invoiced/received in accordance with the Suppliers’ terms and conditions
- Meet profit and sales targets
- Develop itineraries in-line with market requirements
- Ensure client documentation is completed accurately and timeously
- Assist in customer service issues (pre/during/post tour)
Required Qualifications
Qualification:
Qualifications & Experience:
- Grade 12
- Tertiary qualification in Travel/Tourism is preferred
- Proficient and fully competent in GDS, MS Office etc.
- Minimum 5 years’ relevant experience in tourism/hospitality/sales/marketing
- Good understanding of local and international tourism trends
- Must be culturally aware, flexible and able to manage diversity
- Strong communication skills, assertiveness, confidence
- Excellent customer relationship skills, and strong negotiation and selling skills
- Must have maximum flexibility for traveling both locally and internationally
- Must be able to work all days of the week and weekend outside the normal office hours should this be required by die business
- High energy levels
- Must have knowledge of all market segments
- A team player with attention to detail
- Problem solving necessary
Location
Gauteng
Sandton
Application details
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