Job Description
Two Year Fixed Term Contract with possibility to extend
CUSTOMER SERVICE
- Domestic, Regional and International Travel Requests
- Travel requests: Receive travel requests from corporate & leisure clients.
- Obtain the 3 best possible options on rates from suppliers for car hire, hotel and airline
- Client travel queries - Receive and resolves travel queries from clients, e.g. provide assistance to the client in the event that they are stranded, missed the flight, etc.
- Customer service delivery - Strict adherence to the customer's travel policy and contractual supplier agreements.
- Responsible for accurate and completeness of customer profile information.
- Ensure that all that all travel requests are aligned to customer travel policy and report any exceptions to the immediate manager
BUSINESS PROCESSES
- Travel packages- Compile a quotation on the travel package and forwards this to the client.
- Arrange bookings as per the approved quote from the client.
- Provide booking confirmation to the client once bookings have been made with suppliers.
- Confirm final travel bookings with the client.
- Receive a package order or booking form from the client indicating that the client has accepted the confirmation of the bookings.
- Apply for visa documentation and travel insurance on behalf of the client.
- Order foreign exchange as per the client’s requirements and ensure delivery to clients.
- Issue the travel documents, i.e. car hire, hotel and airline vouchers to the client via email
FINANCIAL
- Revenue maximisation
- Responsible for accuracy and completeness of fees charged.
- Ensure maximum utilisation of preferred suppliers.
- Responsible for accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss.
- Improve operating margin/yield.
- Ensure all payments are received
LEARNING AND GROWTH
- Self-development
- Implement training and development according to Personal development plan.
- Read and research information in order to remain abreast with changes within the market
Availability
As soon as possible
Salary
Market Related
Required Qualifications
Qualification:
- Grade 12
- Diploma in Travel and Tourism
- Galileo
- Advanced fares and ticketing would be an advantage
Location
Mpumalanga
Nelspruit
General Details
Required
- Minimum 5 – 7 Years of experience
- Knowledge of Galileo
- Quicktrav
- Travelsoft
Advantageous
- Tour operators- destination knowledge
- Knowledge and understanding of fares
- Knowledge of domestic and regional destinations
- Knowledge and understanding of regional travel booking requirements
- Knowledge and understanding of international destinations
Application details
Kay Pillay
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