Job Description
Two Year Fixed Term Contract with possibility to extend
CUSTOMERS
- Excellent customer service: Handle all aspects of domestic and regional reservations/bookings.
- Receive travel requests from COCT travellers/travel bookers.
- Obtain best possible rates from suppliers.
- Client Travel Queries: Receive and resolve travel queries from clients, e.g. provide assistance to the client in the event that they are amendments.
- Customer service delivery: Ensure strict adherence to the customer's travel policy and SLA agreement.
- Ensure client information is kept up to date, accurate and complete, together with customer profiles.
BUSINESS PROCESSES
- Adherence to client SLA: Compile a quotation on the travel package and forward this to the traveller/travel booker.
- Arrange bookings as per the requested quote on best available option.
- Provide booking confirmation to the travel booker/traveller once bookings have been made with suppliers.
- Confirm final hotel/car hire vouchers with the travel booker/traveller.
- Receive signed travel order for issue/ re issues of the booking arrangements
FINANCIAL
- Revenue maximisation: Responsible for accuracy and completeness of fees charged.
- Responsible for all cancellation, updating the refund register and refunds due to COCT.
- Provide/prepare all relevant supporting documentation to accounts for invoicing.
- Responsible for accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss.
- Ensure that all quotes are accurate
LEARNING & GROWTH
- Self-development: Provide input into and agree to the implementation training and development according to Personal development plan. (PDP).
- Read and research information in order to remain abreast with changes within the market.
- Read travel alerts, relevant travel publications (TNW) and keep abreast of destinations where travellers frequently go.
Availability
As soon as possible
Salary
Market Related
Required Qualifications
Qualification:
Grade 12
Diploma and Travel and Tourism
Advantageous - Basic fares and ticketing
Location
Mpumalanga
Nelspruit
General Details
Required
- Galileo
- MS Office
- Minimum 2 years’ experience
Advantageous
Application details
Kay Pillay
Apply Now