Job Description
Two Year Fixed Term Contract with possibility to extend
CUSTOMER INTIMACY
- Domestic, Regional and Basic International Travel Requests
- Receive travel requests from corporate clients
- Obtain the 3 best possible options on rates from suppliers for car hire, hotel and airline for every client
- Provide the client with solid advice as to the client’s travel requirements
CUSTOMER SERVICE DELIVERY
- Strict adherence to the customer's travel policy and contractual supplier agreements
- Responsible for accuracy and completeness of customer profile information
- Ensure that all travel requests are aligned to customer travel policy and report any exceptions to the immediate senior
BUSINESS PROCESSES
- Domestic, Regional and Basic International Travel Packages
- Compile a quotation on the travel package and forward this to the client
- Arrange bookings as per the approved quote from the client
- Provide booking confirmation to the client once bookings have been made with suppliers
- Confirm final travel bookings with the client
- Receive a package order or booking form from the client indicating that the client has accepted the confirmation of the bookings
- Issue the travel documents, i.e. car hire, hotel and airline vouchers to the client via email
FINANCIAL
- Revenue Maximisation
- Responsible for accuracy and completeness of fees charged
- Ensure maximum utilisation of preferred suppliers
- Responsible for accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss
- Improve operating margin/yield
LEARNING & GROWTH
- Self-development
- Make input and agree to the implementation of training and development according to Personal development plan
- Read and research information in order to remain abreast with changes within the market
Availability
As soon as possible
Salary
Market Related
Required Qualifications
Qualification:
Grade 12
Diploma in Travel and Tourism
Galileo
Basic fares and ticketing would be an advantage
Location
Mpumalanga
Nelspruit
General Details
Required
- 3-5 years’ industry experience
- Knowledge of Galileo
- Quicktrav
- Travelsoft
Advantageous
- Knowledge and understanding of fares
- Knowledge of domestic and regional destinations
- Knowledge and understanding of regional travel booking requirements
- Knowledge and understanding of international destinations
Application details
Kay Pillay
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