Job Description
- Receiving, investigating, resolving complaints – often same day resolution
- Customer retention – you will often have to advocate for the customer
- Provide detailed feedback in writing with a clear outcome
- Remove emotion from the scenario and find a reasonable solution in line with the customer’s expectations
- Minimise risk
- After hours emergency support
- Strong understanding of the Consumer Protection Act
- Be a custodian of the customer experience at all times
Availability
ASAP
Salary
Market Related
Required Qualifications
Qualification:
- Minimum of 3 - 5 years of customer complaint handling for a company
- Patience of a saint
- Great listening skills
- Impeccable written, verbal & communication skills
- Strong problem solving ability and negotiation skills
- Ability to calmly handle conflict
- Natural curiosity to investigate possible solutions to ensure a more seamless customer experience
- Ability to initiate duty of care (DOC)
- Ability to build relationships with fellow colleagues, support teams and suppliers
- Ability to work independently or as a team to reach a common goal
- Excellent attention to detail and time management
- Adapt easily to systems & adhere to Policy and Procedures
Location
Gauteng
Johannesburg
Application details
Recruitment Flight Centre Travel Group
Apply Now