Job Description
Main Purpose
The purpose of this role is to provide administrative support and make domestic travel reservations with the opportunity to progress at Travel by Investec (TBI).
Job Description
- Assist TBI consultants with clients’ bookings including voyager and avios reservations, pre-seating, on-line check-in, reconfirmations, meal and special requests.
- Issue full domestic reservations including hotel, car, air, transfers, guesthouse and villas.
- Compile quotes, itineraries and client documentation.
- Answer, screen and forward any incoming phone calls (overflow from TBI) while providing basic information when needed.
- Manage Live Chat
- Assist with sourcing availability during peak season.
- Cross check confirmed bookings in the relevant booking systems
- Identify problems on a file and immediately notify the consultant and/or operations manager
- Follow and adhere to all sales procedures
- Attend all training that is offered.
- Any other administrative tasks as may from time to time be required.
Required Qualifications
Qualification:
- The ideal candidate will need at least a Matric/Equivalent qualification and a certificate/diploma/degree in travel with a minimum of 2 years’ experience.
- Proficient with Microsoft Office Suite
- Amadeus proficient
- Excellent knowledge of fares and ticketing
- Strong geography, destination and product knowledge
- Excellent verbal, reading and writing skills required
- Strong administration and organisational skills
- Ability to multi-task, prioritise and work well under pressure
- A service delivery mind-set and a strong customer service focus
- Adhere to client turnaround times
- Meticulous attention to detail
- Ability to be resourceful and proactive in dealing with issues that may arise.
- Willingness to work a flexible schedule.
- Work as part of a team towards a common goal.
Location
Western Cape
Tygervalley
General Details
Please visit
https://www.clubtravel.co.za/about-us/club-careers
Application details
Wardah Smith
Apply Now