Travelinfo

Job Description

A great opportunity and an exciting challenge for a confident experienced individual who is comfortable handling all types of reservations requests and who is confident working in this fast paced environment. Will be responsible for handling all aspects of Business Travel - able to effectively manage a range of travel bookings including, rail, and hotel, domestic and multi-sector international air. The ideal candidate would be highly motivated, confident and enthusiastic individual, who is pro-active and has exceptional interpersonal skills and thrives when providing truly excellent customer service.

Availability

one months notice

Required Qualifications

Qualification:
• Minimum 3 years international consulting experience.
• GDS skilled (Amadeus)
• Fully bilingual in English and Afrikaans.
• Excellent geography, destination and product knowledge
• Outgoing and approachable with excellent customer service skills
• Excellent verbal and written communication skills
• Passionate about travel and people
• Computer literate on MS Office
• Attention to detail with the ability to excel under pressure
• Excellent organisational skills
• Strong sales focus
• Team player
Duties and Responsibilites
• Read and understand corporate clients travel policy, know where to find information in the policy and ensure it is kept updated. (All Divisions)
• Ascertain client’s needs and advise suitable products and services.
• Prepare and process quotes within time frame set by the clients Service Level Agreement (2 Hours)
• Follow up on all quotes/bookings within 24 hours and every 24 hours until resolved
• Build relationship with client to ensure client retention and possible future clients (friends and family)
• Book all travel related services (flights & ground) Amadeus, website or with supplier in accordance to the clients travel policy.
• Liaise with key partners such as hotels and airlines regarding bookings and schedules.
• Advise clients regarding passports, visas, health requirements, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation, excursions and any other travel related services.
• Process clients booking including pre-seating, meals and any special requirements (all bookings to be checked in online , as well as for travel over weekends )
• Ensure that the client has been informed of the conditions of travel, in writing and verbally , before payment is accepted.
• Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
• Inform clients of Club Travels’ Terms & Conditions as well as those of the suppliers.
• Collect payment from clients while adhering to Company policy on form of payment and payment procedures. ( For leisure bookings)
• Ensure all necessary documentation is issued within allocated time.
• Make certain the conditions of travel are clearly stated on the itinerary.
• Assist with changes to travel arrangements and bookings where necessary.
• Manage and control own queues.
• Attend to queries immediately.

Location

Gauteng

Rosebank

General Details

Club Travel performs Criminal Clearance, Credit and Qualification checks as part of our recruitment process.

Application details

Wardah Smith

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