| Purpose of the position | |
| Implement the transportation offer in order to provide the best service to internal and external clients | |
| Operational missions | |
| Mission 1: | Supporting the Call Centre by completing transportation requests |
| Mission 2: | Administration of both Amadeus and the in-house reservation system |
| Mission 3: | Handling group requests efficiently for the Meetings and Events department |
| Mission 4: | Communicating travel information to clients (including schedule changes) |
| Responsibilities | |
| To be co-responsible for the efficient, accurate and smooth running of the transport department | |
| KPIs | |
| Performance KPIs | Accuracy of bookings in both Amadeus and in-house reservation system Accuracy of travel documents sent to agents and clients Efficiency of completing transportation requests from both call centre and travel agents |
| Stake KPIs | GMT |
| Management | |
| No | |
| Line reporting | |
| Reports to : | Country Transport manager |
Qualification:
| Profile requested | |
| Job experience: At least 3 years working in ticketing/ travel agency | |
| Skills requested | |
| Knowledge : | Understanding of the airline industry, airline rules and regulations, airline partners |
| Skills : | Sales oriented |
| Technical skills (tools…) : | 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration High computer literacy |
| Languages : | English. |
| Behaviour : | Proactive, entrepreneurial spirit, open-minded, team player. (Re)active, flexible, accurate & rigorous. |
| List of tasks | |
| Mission 1 : Supporting the Call Centre by completing transportation requests | |
| Effectively completing all transportation requests within 4 hours (wherever possible) Finding the best flights and pricings for the client in line with their needs Supporting the call centre and clients with any changes to their flights |
|
| Mission 2 : Administration of both Amadeus and the in-house reservation system | |
| Issuing / reissuing tickets Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues Completing scheduled changes within Amadeus and informing the customer Check no-shows and cancellations Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements Accurately programming flights into the in-house reservation system |
|
| Mission 3 : Handling group requests efficiently for the Meetings and Events department | |
| Finding effective and cost efficient group flights for the Meetings and Events department Completing passenger lists and seating requests as per the group’s needs Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.) |
|
| Mission 4 : Communicating travel information to clients (including schedule changes) | |
| Proactively looking out for notices of airline strikes Proactively looking out for any potential issues that would affect flights (weather, political situations) Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner |
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Gauteng
Johannesburg
Nathan Stubbs