Job Description
The IT support technician will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT manager. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
Duties/areas of responsibility
The position will involve the following areas of responsibility
• Escalating IT issues to the IT manager where necessary
• Responsible for managing backups
• Diagnosing and resolving technical issues
• Undertaking small- to medium-sized IT projects as instructed by the IT manager
• Providing desktop and server support
• Supporting and maintaining MS Server/Desktops and MS Exchange
• Setting up and configuring new laptops and desktops
• Installing authorized software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones
• Patching of network and phones
• Making of Cat 5 e network cables were necessary
• Ensuring all logs for equipment and users are maintained
• Setting up and configuring new core servers
• Installing authorised software to core servers
• Ensuring patches and upgrades are applied to core servers
• Fault finding to core servers
• Creating purchase requisitions for IT hardware/software
• Ensuring licensing for all software purchased is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for MAC PCs
Availability
ASAP
Salary
Negotiable
Required Qualifications
Qualification:
• Diploma in information technology, computer science or a related field.
• 5 years customer support experience for software applications and hardware.
• 2+ years with Server support experience.
• Strong written and verbal communication skills with experience communicating at all levels of organizations.
• Working knowledge of relational database management systems with the ability to understand SQL support.
• Basic working knowledge of Linux is a plus.
• MCITP or MCSE Qualification essential.
• Ability to function and thrive in a team environment
Location
Pretoria
General Details
Other
• Preparing documents, meeting materials and correspondence
• Performing basic administrative support duties, as required, to meet specific operational objectives
• Performing miscellaneous job-related duties as assigned by the IT manager
• Working extra hours to meet deadlines, as required and where reasonable
• Providing assistance as required to the IT manager
• Providing assistance and support to colleagues in IT-related matters
• Ensuring that a high level of customer service and support is provided to all internal and external customers
Application details
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