Job Description
Main Purpose
The main objective of this role is to provide information, advice and booking services directly to clients whilst delivering service excellence and positively promoting the Company brand. This is achieved through exceeding the client’s expectations thereby creating long term relationships, fostering mutually beneficial relationships with suppliers and offering customers the best deals most suited to their needs.
Duties and Responsibilities
- Ascertain client’s needs and advise suitable products and services.
- Prepare and process quotes within time frame set by company (2 hours for domestic, 24 hours for international and packages).
- Follow up on all quotes within 3 days.
- Build relationship with client to ensure repeat business.
- Liaise with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
- Inform clients of Club Travels’ Terms & Conditions as well as those of the suppliers.
- Collect payment from clients while adhering to Company policy on form of payment and payment procedures.
- Ensure all necessary documentation is issued within allocated time.
- Make certain the conditions of travel are clearly stated on the itinerary.
- Assist with changes to travel arrangements and bookings where necessary.
- Manage and control own queues.
Required Qualifications
Qualification:
- Minimum 5 years leisure consulting experience
- A leisure client base is required
- Strong geography, destination and product knowledge
- GDS proficient (preferably on Amadeus)
- Sales focused with experience of working in a target driven environment
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Office
- Attention to detail
- Ability to excel under pressure
- Excellent organisational skills
- Team player
Location
Western Cape
Cape Town (CBD)
General Details
All applications must be submitted online
https://www.clubtravel.co.za/about-us/club-careers
Application details
Wardah Smith
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