Travelinfo

Job Description

The primary responsibility of the Product Account Manager is to manage customer accounts and the product management of the Mid & Back Office portfolio of software applications.
 
Having MBOS knowledge and product awareness, some project management & business skills, the role is viewed as a product expert within the regions.
 
Product Management Duties

• Coordinate all MOBO new platform releases and existing platform version release activities associated with the with relevant internal & external groups
• Identify opportunities for the development of new features or enhancement of existing products (through analysis of customer/ prospect feedbacks and knowledge of market trends, competition gathered in research activity and gap analysis between business requirements and product offering)
• Review functional specifications to ensure they correspond to identified customer / market needs
• Interface regularly with the development teams to ensure delivery of requirements
• Market, manage and promote product functionalities to existing customers. (Account Management)

Internal Stakeholder Duties

• Ensure product portfolio knowledge transfer to all key ACO stakeholders in Internal Solution Workshops and in ad-hoc requests
• Document progress and provide status reports throughout the term of a project to all key stakeholders
• Provision of expert MOBO product portfolio knowledge to ACO teams aligned to Sales, Delivery & Support activities (Sales, Implementation, Training and Support teams)

Sales & Marketing Duties

• Participate in workshops or one-to-one meetings with customers
• Provide product content as needed to support documentation, training, sales tools and collateral creation

Account Management Duties

• Participate in workshops or one-to-one meetings with customers
• Market, manage and promote product functionalities to existing customers. (Account Management)

Availability

1 August 2018

Salary

Basic Salary 35k–38k per month, including benefits: medical aid, retirement annuity, group life group disability

Required Qualifications

Qualification:

• Tertiary qualifications (or equivalent) in a relevant discipline from College or University.
• Industry experience preferable
• In depth knowledge of MOBO tools & associated user workflows is an advantage
• Amadeus GDS & MOBO platform(s) experience preferred

Location

Gauteng

Johannesburg

General Details

• Knowledge of Amadeus Products is a plus
• Product & Account Management skills and understanding
• Understanding of IT development and tools
• Ability to learn and understand new products and services as and when required
• MS suite of software
• Strong customer focus & interpersonal skills
• Communication skills including presentation skills in a high-tech environment
• 40% Travel is required with home market base of Johannesburg, South Africa

Application details

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