Travelinfo

Job Description

The candidate will be responsible for the support of an Mid-BackOffice application.

• Work closely with the line manager responsible for support and implementation activities.
• Day to day management of the support team
• Proactively manage the call loggings system (Zendesk) and tickets associated to customer requirements.

Functional Skills

• Knowledge of accounting and travel agency financial operations is a plus.
• Experience in any Mid or Back office system would be an advantage
• Travel industry knowledge is preferable
• GDS experience preferable
• Interpersonal Skills (Written and Oral)
• Organisational / Time Management Skills
• Proven experience on application teams with good problem solving & troubleshooting
• Ability to multi-task
• Ability to correctly escalate as required
• Being able to categorize and prioritize tickets

Technical Skills

• Knowledge of current, travel-related, PC products and tools 
• Proficient in Excel, Word and Email Applications
• Conduct unit, package and performance tests of the software and ensure a level of quality in line with the local guidelines – application support.
• Basic understanding of networks, connectivity, databases (useful not essential)
• Being able to differentiate between, a software fault, functional ticket and IT related (useful not essential)

Personal Skills

• Analytical and proactive, and capable of working independently.
• Autonomy and pro-activity
• Customer focus
• Multicultural approach
• Organised, structured and accurate
• Flexible, customer and result driven and a team player

Availability

1 August 2018

Salary

Basic Salary 20k–25k per month, including benefits - medical aid, retirement annuity, group life group disability

Required Qualifications

Qualification:

• National Diploma in IT/ Business or finance (a plus, not essential)
• Proficiency in English (oral and written) is essential, additional language is a plus (Portuguese/French)
• Call centre or customer service experience is a highly desirable

Location

Gauteng

Johannesburg

General Details

• The role itself requires flexibility in terms of hours of work etc. and an overall positive and pro-active approach to work;
• Possible/ limited travel could be required.
• The role is a highly visible role externally, and the Role Holder should thus represent the product/application in a positive, professional manner at all times
• Fix and follow-up objectives for individuals in line with organizational goals.
• Ensure timely and appropriate communication between team members and customers.

Application details

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