Job Description
Main Purpose
The main objective of this role is to be a member of the online booking company, Flightsite, issuing tickets on Amadeus whilst delivering service excellence and positively promoting the Company brand.
Duties and Responsibilities
- Double check the airfare and ticketing instructions given by consultants.
- Responsible for manual fare builds, recalculations as well as auto pricing.
- Access fare rules and apply the rules to the changes made on the air ticket.
- Re-issue tickets in line with airfare rules and airline requirements.
- Ensure all ticketing documentation is in place before issuing.
- Maintain ticketing processes and procedures to ensure quick, accurate delivery
- Issue EMD's according to consultants’ instructions.
- Adhere to ticketing deadlines.
- Process refunds of online tickets timeously.
- Provide an after sales service to online clients.
- Manage all support functions related to online tickets including special requests and schedule changes.
- Follow-up with online clients when credit cards are declined.
- Manage client expectations with regard to turnaround time when applying for refunds and re-issuing tickets
- Effectively manage queues
- Quality control
- E-mail consultants and clients e-tickets timeously.
- Stay abreast of all airline changes and updates relating to fare increases, commission changes and overrides.
- Work within a team.
Availability
01st August 2018
Required Qualifications
Qualification:
- Minimum 3-year ticketing experience on an Intermediate level
- Proficient in Amadeus
- Strong knowledge of International Fares
- Excellent organizational skills
- Ability to prioritise work
- Attention to detail with a high level of accuracy
- Excellent verbal and written communication skills
- Ability to excel under pressure
- A service delivery mindset and a strong client service focus
- Solution-driven and the ability to be resourceful and proactive in dealing with issues that may arise.
- Effective team player
- Willingness to work a flexible schedule
Location
Western Cape
Tygervalley
General Details
Visit our careers site on www.clubtravel.co.za
Application details
Wardah Smith
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