Job Description
A Travel Consultant with great enthusiasm for traveling and customer service. The person will be responsible for promoting and booking traveling arrangements for clients (individuals and/or businesses, leisure and corporate). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Responsibilities
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Assess the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. and invoicing.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints
- Be available for after-hours duty
- Attend conferences/seminars/training to maintain familiarity with customer service and travel and tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the revenue and profit targets
Availability
ASAP
Required Qualifications
Qualification:
- At least 5 years working experience as a travel consultant
- Excellent knowledge of Amadeus
- Knowledge of Quicktrav is advantageous
- Proficiency in English
- Additional languages are an advantage
- Attention to detail
- Exemplary sales skills and customer-oriented approach
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises and solve problems
- Degree in Hospitality, Travel, Tourism, Business or relevant field will be a distinct advantage
- Personal travel experience will be advantageous
Location
Western Cape
Cape Town
Application details
Rafik Romaney
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