Job Description
KEY PERFORMANCE OBJECTIVES
Productivity
- Travel and Complex Itinerary :
- Process bookings and issue documents
- Upsell & facilitate value adding products.
- Travel Process management
- Supervise ITC operational Support
- Supervise Leisure team
- Manage quality of work and outputs
- Manage reporting of team and website sales
Retention
- Client Experience Management
- Provide Client Services and promote continuous service improvement in the team
- Resolve Client Queries/Complaints and manage Escalated Queries
- Adhere to Client policies and Contractual supplier Agreements
Profitability
- Revenue maximization
- Upsell to improve operating margin
- Maximum utilization of preferred suppliers
- Raise invoices and vouchers in Mid-Office
- Cost Management
- Manage own costs and time
- Eliminate unnecessary financial loss
People
- Self-development
- Learning and Growth
- Self-development – read and research information in order to remain abreast with changes within the Travel Industry
- Manage own development through a structured PDP
- Mentor & Coach junior travel consultant
- Resource utilization – Nationally & Globally
- Living the Brand
- Living the corporate values
- Team Player – participating in all company initiatives
- Adhere to Rennies Travel Code of Conduct
Availability
ASAP
Salary
Market Related
Required Qualifications
Qualification:
- Diploma in Travel & Tourism / equivalent NQF Level 5
- Previous People Management required
- 5 - 7 years’ relevant experience
- Excellent Africa and International Fares knowledge
- required to work afterhours
- Group bookings dealing with VIP Travellers
- Extremely organised
Location
Gauteng
Parktown
General Details
Rennies Travel would like to appoint a Team Leader to our Leisure Team/Renniestravel.com.
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
- Integrity
- Passion
- Innovation
- Inclusivity
- Accountability
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Christopher Simonsen Careers@renniestravel.com.
NB: This appointment will be made in accordance with our commitment to Employment Equity.
Application details
Christopher Simonsen
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