Job Description
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the ongoing of all-encompassing viability of the Tourvest Travel Services division.
Availability
ASAP
Salary
Neg
Required Qualifications
Qualification:
JOB CHALLENGES
- Ability to handle pressure and volume
- Offering a consistent extra mile service while adhering to the SOP and SLA
EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma
EXPERIENCE IN YEARS
- Minimum 4 years’ experience with at least 3 being in an intermediate role in a similar organisation
KNOWLEDGE
- Beginners and intermediate fares course
- Ticket reissue course
- Ticketing course
- Customer service course
- Sound geographical knowledge
- Sound visa knowledge
- SAM and AGM course
Location
Gauteng
Rivonia
General Details
REISSUING TICKETS, RESERVATIONS AND REFUNDS
- Ability to work on the Amadeus/Travelit
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
- Accurately complete all reissues
- Ability to complete all refunds accurately
- Ensure corporate fares are utilized
POLICIES AND PROCEDURES
- Alignment to all TTS polices/procedures found on Dashboard
- Fully conversant with the paperless procedure
STANDARD OPERATING PROCEDURES(SOP)
- Full alignment to the TTS Standard Operating Procedures
- Full understanding of the SOP manual
PREFERRED PARTNERS AND CLIENT’S PROFILES
- Fully conversant with preferred partners both of TTS and the client
- Ability to update all travellers profiles
PROFIT PERFORMANCE
- Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
- No tickets to be on the uninvoiced ticket list
CLIENT SATISFACTION AND RELATIONSHIPS
- Understanding and adhering to the clients’ travel policies and procedures
- The ability to advise the solution to the problem
- A client centric mentality, with consistent extra mile service
- Ability to build relationships with TTS clients
- Immediate attention to any client complaint
- Adhere to TTS /client turnaround times
Application details
Nomsa Mathebula
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