An outgoing person that enjoys working within a team. Able to handle pressure as there could be last minute bookings and changes. Maintain high level customer service.
ASAP
TBA
Qualification:
EDUCATIONAL REQUIREMENTS
§ Matric Qualification
§ Travel Qualifications (e.g. Diploma)
§ Fares & Ticketing basic course
§ Amadeus – Full course
§ Re-issues course (Bonus but not a requirement for Junior consultant)
EXPERIENCE IN YEARS
§ Minimum 2 years’ experience in the industry with exposure to re-issues (Corporate or Leisure)
KNOWLEDGE
§ Beginners and intermediate fares course
§ Ticket reissue course
§ Ticketing course
§ Customer service course
§ Sound geographical knowledge
§ Sound visa knowledge
§ SAM and AGM course
Gauteng
Rivonia
BOOKING, ISSUING & RE-ISSUING
§ Ability to work on the Amadeus GDS
§ Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc via Amadeus / TravelIT
§ Accurately complete all reissues (Bonus but not required for Junior position)
§ Ability to complete all refunds accurately
Ensure all relevant information are obtained from the clients
§ Book preferred partners for all services
§ Manage and control your own Queue in Amadeus
§ Adhere to Tourvest Travel Services Policy
MANAGING TASKS
§ Work independently
§ Manage tasks and work volume
§ Effective communication skills
POLICIES AND PROCEDURES
§ Alignment to all TTS polices/procedures found on Dashboard
PREFERRED PARTNERS
§ Book as per allocation with preferred partners of TTS
CLIENT SATISFACTION AND RELATIONSHIPS
§ Understanding and adhering to the clients’ travel policies and procedures
§ The ability to advise the solution to the problem
§ Consistent extra mile service
§ Ability to build relationships with TTS clients
§ Immediate attention to any client complaint
§ Adhere to TTS /client turnaround times – same day turnaround
TEAMWORK
§ Assist with any task provided by management
§ Provide assistance to the team where necessary
§ Build good team spirit
§ Good attitude towards assisting staff & management
TOURVEST CULTURE
§ Be the ambassador of TTS
§ Living the step-Up values:
Integrity
Personal Accountability
Commitment to quality
Respect
Empowering our people
Leadership
Passion
Embrace diversity
JOB CHALLENGES
§ Ability to handle pressure and volume
§ Offering a consistent extra mile service while adhering to the SOP and SLA
§ Multi-tasking
§ Issues with suppliers / airlines
§ Difficult clientele
Nomsa Mathebula