An outgoing person that enjoys working within a team. Able to handle pressure as there could be last minute bookings and changes. Maintain high level customer service.
Responsible for providing travel services for Rebate clients, that includes the booking of flights, accommodation, transfers, parking, and any additional services. Need to be able to handle high level customer services and adhere to the no complaint policy. Deal with last minute requests as well as changes that may take place via Amadeus & TravelIT.
ASAP
TBA
Qualification:
EDUCATIONAL REQUIREMENTS
§ Matric Qualification
§ Travel Qualifications (e.g. Diploma)
§ Fares & Ticketing basic course
§ Amadeus – Full course
§ Re-issues course
EXPERIENCE IN YEARS
§ Minimum 3 years’ experience in the industry with exposure to re-issues (Corporate or Leisure)
KNOWLEDGE
§ Beginners and intermediate fares course
§ Ticket reissue course
§ Ticketing course
§ Customer service course
§ Sound geographical knowledge
§ Sound visa knowledge
§ SAM and AGM course
Gauteng
Rivonia
BOOKING, ISSUING & RE-ISSUING
§ Ability to work on the Amadeus GDS
§ Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc via Amadeus / TravelIT
§ Accurately complete all reissues
§ Ability to complete all refunds accurately
Ensure all relevant information are obtained from the clients
§ Book preferred partners for all services
§ Manage and control your own Queue in Amadeus
§ Adhere to Tourvest Travel Services Policy
MANAGING TASKS
§ Work independently
§ Manage tasks and work volume
§ Effective communication skills
POLICIES AND PROCEDURES
§ Alignment to all TTS polices/procedures found on Dashboard
PREFERRED PARTNERS
§ Book as per allocation with preferred partners of TTS
CLIENT SATISFACTION AND RELATIONSHIPS
§ Understanding and adhering to the clients’ travel policies and procedures
§ The ability to advise the solution to the problem
§ Consistent extra mile service
§ Ability to build relationships with TTS clients
§ Immediate attention to any client complaint
§ Adhere to TTS /client turnaround times – same day turnaround
TEAMWORK
§ Assist with any task provided by management
§ Provide assistance to the team where necessary
§ Build good team spirit
§ Good attitude towards assisting staff & management
TOURVEST CULTURE
§ Be the ambassador of TTS
§ Living the step-Up values:
Integrity
Personal Accountability
Commitment to quality
Respect
Empowering our people
Leadership
Passion
Embrace diversity
JOB CHALLENGES
§ Ability to handle pressure and volume
§ Offering a consistent extra mile service while adhering to the SOP and SLA
§ Multi-tasking
§ Issues with suppliers / airlines
§ Difficult clientele
Nomsa Mathebula