Job Description
- Read and understand corporate clients travel policy, know where to find information in the policy and ensure it is kept updated.
- Ascertain client’s needs and advise suitable products and services.
- Prepare and process quotes within time frame set by the clients Service Level Agreement
- Follow up on all quotes within 3 days.
- Build relationship with client to ensure client retention.
- Book all travel related services (flights & ground) either on Galileo, Amadeus, website or with supplier in accordance to the clients travel policy.
- Liaise with key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding passports, visas, health requirements, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation, excursions and any other travel related services.
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
- Inform clients of Club Travels’ Terms & Conditions as well as those of the suppliers.
- Collect payment from clients while adhering to Company policy on form of payment and payment procedures. (For leisure bookings)
- Ensure all necessary documentation is issued within allocated time.
- Make certain the conditions of travel are clearly stated on the itinerary.
- Assist with changes to travel arrangements and bookings where necessary.
- Manage and control own queues.
Required Qualifications
Qualification:
- Minimum 6 years retail leisure & corporate consulting experience with proficient Amadeus as a GDS , re-issues, international fares, multi city fare build.
- Excellent geography, destination and product knowledge
- Outgoing and approachable with exceptional customer service skills
- Outstanding verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Outlook and the internet
- Attention to detail
- Ability to excel under pressure
- Excellent organisational skills
- Strong sales focus
- Team Player
Location
Gauteng
Sandton
Application details
Wardah Smith
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