Job Description
The Senior Corporate Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, walk in etc.). The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.
This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.
Duties
- Quote and confirm domestic, regional and international flights and land arrangements
- Book and issue airline tickets on the Amadeus GDS and Lia internal online Reservation System
- Access the BSP Link to process EMDs
- Clear Amadeus Q’s twice per day
- Process vouchers on the Quicktrav Front Desk system
- Supply concise travel itineraries
- Confirm Business and Leisure travel
- Processing own refunds
- Process visa applications
- Capturing of booking on inhouse online booking tool
- Emergency phone to be manned on a rotation basis for a period of one week per consultant
- Practice teamwork and has the enthusiasm to assist colleagues
Availability
Immediately
Salary
Market related
Required Qualifications
Qualification:
- Must be in possession of Amadeus Certificate
- Must be fully proficient with Ticketing on the GDS
- Ticketing and Fares knowledge – IT Fare knowledge would be an advantage
- Automated Refunds via Galileo/BSP Link
- Quicktrav Front Office System
- Document Producer
- MS Windows and MS Office
- Have an excellent understanding of airline terms and travel industry knowledge
Location
Gauteng
Randburg
General Details
Minimum of 7 years’ experience as a Travel Consultant. The successful candidate must be able to work under pressure, have attention to detail, must be accurate, customer focused, a positive outlook, excellent team player, committed, hardworking and eager to learn.
*** Please note only candidates who meet the requirements will be contacted. If you do not receive any feedback within 4 working days consider your application unsuccessful *****
Application details
Nokwazi Mhlongo
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