The incumbent of this role will be responsible for auditing all GBT staff according to GBT process and procedure (Audit process, in-training / advising team of SOP processes).
They must be aware of the travel booking process at all levels, according to our standard operating procedures, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Global Business Travel Services.
ASAP
TBA
Qualification:
§ Matric Qualification
§ Travel Diploma
IN YEARS
§ Minimum 6 years experience with at least 4 being in a senior role in a similar organisation
Gauteng
Rivonia
Reservations | Fares | Issuing & Reissuing Tickets
§ Ability to consult on the Amadeus GDS
§ Knowledge of Sabre/Galileo an advantage
§ Full understanding and ability to facilitate bookings via an Online Booking system, portal, or any other medium, e.g. AETM, Travelit.
§ Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
§ Accurately complete all reissues
§ Ability to accurately conclude multi-sector/round the world reservations
§ Ability to complete all refunds accurately
§ Ensure corporate fares are utilized
§ Awareness of blacklisted airlines and EU Banned list
§ Awareness of payment options in Africa
Quality Control(QC)
§ Responsible for Call quality
§ Responsible for Quote quality
§ Responsible for GBT SOP (through the audit process and in training / advising the teams of the processes)
Policies and Procedures
§ Alignment to all TTS policies and procedures found on Dashboard and explained during induction.
§ TTS code of conduct to be read, understood, signed and upheld.
§ Fully conversant with the paperless procedure
§ Responsible for auditing all GBT staff according to GBT process and procedure
Standard Operating Procedures (SOP)
§ Full understanding of the SOP procedures, in line with ISO 9001
§ Full alignment to the TTS SOP
§ Responsible for GBT SOP (through the audit process and in training / advising the teams of the processes)
Preferred Partners
§ Fully conversant with preferred partners both of TTS and client.
§ Strategic approach when quoting preferred partners
Profit Performance
§ Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
§ Ability to benchmark accurately, as per client requirements
§ Ability to document required client references accurately
§ Ability to identify other opportunities for additional income and savings to client, when quoting.
§ Cost conscious mindset for both TTS and the client
Client Satisfaction
§ Understanding and adhering to the clients’ travel policies and procedures
§ Understanding of Marine and Offshore terminology as well as Crew rotations, would be an advantage
§ Understanding Security Restrictions
§ A client centric mentality, with consistent extra mile service
§ Ability to build relationships with TTS clients
§ Immediate attention to any client complaint
§ Adhere to TTS /client turnaround times
§ Ability to read and update all traveller and client profiles
§ Personal accountability for client satisfaction and retention
§ A strong sense of urgency
§ Excellent telephone etiquette
§ Solution and process driven
Nomsa Mathebula