Job Description
TRAVELLINCK
Assisting with and resolving day to day support queries from clients and/or suppliers, perform trouble-shooting functions and testing products and applications.
KEY RESPONSIBILITIES
- Day to day resolving of support help desk queries from clients
- Assistance to clients as and when required in making reservations within the TravelLinck system
- Ticketing for clients as and when required by TravelLinck ticketing team (Senior level)
- Ensuring the corporate client service level agreements are met
- Reporting on daily responsibilities and tasks
- Resolving client issues, Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- All matters to be approached in a non-biased and professional manner
- Keep all relevant internal parties informed of assigned work programs (All tasks that are outstanding on support or with development testing)
- Testing products and applications
- Documenting processes and application instructions
- Supporting and troubleshooting software issues
- Attending meetings, sessions and other company events
- Generating innovate ideas
- Follow standard processes and procedures
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
- Supporting other staff & offering on the go training & upskilling
Required Qualifications
Qualification:
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE
- 5 years experience in a similar role
- Required to be fluent in the use of the GDS’s (Galileo, Amadeus & Sabre) and all TravelLinck systems
- Ability to speak and write clearly and accurately;
- Knowledge of relevant computer applications and equipment;
- Knowledge of customer service principles and practices.
Due to the entrepreneurial nature of the company and the solution-driven nature of our services, it may be necessary for you to assist wherever your help may be required.
COMPETENCIES
- Proper phone etiquette;
- Demonstrate proficiency in typing and grammar;
- Effective listening skills & attention to detail;
- Willingness to co-operate with others and work to the greater good;
- Multi-tasking capabilities;
- Show initiative;
- Have a pleasant, friendly demeanor at all times
Location
Gauteng
Rosebank
General Details
All applications must be submitted to
https://www.clubtravelgroup.co.za/club-careers
CLOSING DATE: 05 JUNE 2019
Application details
Wardah Smith
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