Job Description
The main objective of this role is to provide administrative support to the Product Division, in order to ensure effective and efficient operations whilst delivering service excellence and positively promoting the Company brand.
Key Duties & Responsibilities - Researching Cruise suppliers - Sourcing information on each Cruise liner, i.e. deck plans, itineraries, destination information - Developing the Cruise product with the Product Manager - Loading of product onto Club Cruising website - Assisting the Product Manager with building relationships with Cruise companies - Liaising with Systems Development - Updating the Club Cruising website - Cruise Advisor and information specialist - Assist Product Manager with managing of incoming enquiries - Provide administrative support to the Product Manager and Product Developer. - Load packages on the Club Travel website. - Manage supplier training webinars for the Club Travel Group. - Manage AD applications for the Club Travel Group. - Pull Gottmi PDF reports and email to the relevant Key Account Manager. - Build and maintain mutually beneficial supplier relationships. - Ensure a positive image of Club Travel is maintained at all times. - Build and maintain a professional relationship and effective communication with all departments. - Remain flexible to the wider business needs of the company by rendering assistance for ad hoc projects and duties as required.
Required Qualifications
Qualification:
- Excellent organisational skills and ability to prioritise - PC Literate especially in MS Office packages (Outlook, Excel & PowerPoint) - Attention to detail - Well-developed problem solving and negotiating skills - Flexibility and adaptive to change - Ability to work well with all levels of internal management and staff, as well as outside clients and suppliers. - Discretion and awareness of confidentiality - Exceptional written and verbal communication skills - Ability to excel under pressure whilst achieving accuracy within given deadlines. - Ability to inspire confidence and develop rapport with staff - Discretion and awareness of confidentiality Key Measures - 100% accuracy in loading of Product (Packages and Cruises) on website - All reports accurately pulled and submitted to achieve or exceed deadlines. - DNA 360 Customer Review with Clients, Consultants and Suppliers achieving a minimum of a 3 rating in all Key Performance Indicators
Location
Western Cape
Cape Town CBD
General Details
http://clubtravel.external.erecruit.co.za
Application details
Wardah Smith
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