Job Description
The Key Account Manager is responsible for managing a portfolio of clients. The key focus areas being multi-level client relationships, understanding the contract per client and aligning to the contract in order to achieve a strategic, value added service delivery towards each client and a full understanding of the various online booking tool in order to assist the client with day to day queries.
KEY RESPONSIBILITIES
- The KAM needs to build and maintain multilevel relationships within the client (this includes levels such as PA’s and travel bookers, CEO and CFO, procurement heads and travel decision makers
- Explore opportunities for organic growth within client base.
- Business Acumen
- Where applicable deliver monthly MIS reports to Identify additional revenue opportunities per client.
- Understand financial viability per client (cost per transaction, profit performance).
- Understand client fee model per client ( includes annual fee negotiations and increases).
- Understand contract per client and align to the contract in order for service delivery and value adds delivery to match the contract terms.
- Client Master Plan - Completed and updated quarterly for every client.
- Client Travel Data (Reviews) / strategic value contribution- All reviews / dashboards presented timeously to local client contact.
- Preferred Supplier Relationships - Shifting clients spend to preferred partners away from non-preferred partners.
- Understand new routings, projects etc within clients and drive our preferred partners
- Suppliers relationships and meetings to be ongoing.
- Complete a detailed monthly report including risks, opportunities and highlights per client.
- Ability to work with global technology solutions implemented within clients.
COMPETENCIES
- Sales and relationship building capability
- Presentations skills and public speaking
- Supplier interactions and negotiations
- Continued Business consulting in selling technology solutions
- Client reviews and workshops
Required Qualifications
Qualification:
- Matric Qualification
- Degree in Business Management is beneficial
- 3-4 years Account Management experience at a TMC
- Microsoft (word, power point, excel)
- Online booking tool technology
- Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times.
- Ability to read and understand client MIS reports and convert into presentable review
- Quality Management Systems.
TECHNOLOGY
- Understand all online booking tools implemented within client base.
- A full understanding of the technology is required in order to assist the clients with day to day queries, ad-hoc training and structural changes as and when required
Location
Gauteng
Rosebank
General Details
All Applications must be submitted to Club Careers by accessing the link below:-
https://www.clubtravelgroup.co.za/club-careers
Application details
Wardah Smith
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